Psychology has long been leveraged in advertising, dating back to the early days of commercial television. Advertisers have always been keen to understand what motivates consumers and how they can be persuaded to purchase a product or service. By understanding human behavior, advertisers are able to more effectively sell their products. In recent years, psychological research has become increasingly sophisticated, providing advertisers with even more powerful tools to influence consumer behavior.
Learning How Customers Process Information
There are two very influential models when it comes to understanding how consumers process information.
The first model is the Consumer Processing Model which explains how people process information about products and services. This model is often used by advertising agencies to understand how consumers process information about a product or service. The model consists of three stages: attention, comprehension, and yield.
The second model is the Hedonic Experiential Model which states advertising affects our emotions and perceptions, which in turn influence our purchase decisions. This model suggests that ads must be carefully crafted to appeal to our senses and tap into our emotions in order to be effective.
This model has been used extensively by advertisers to create effective campaigns. By understanding how we process information and make decisions, they can better target their messages and influence our behavior. In many ways, the Hedonic Experiential Model is a tool for understanding how we interact with the world around us.
Brief History of Psychology & Advertising
Have you ever been persuaded to purchase something, even when you weren’t even planning to buy? If your answer is yes, then you have probably experienced psychological advertising at its very best. And the art of using psychology in advertising is no new thing. Two famous American psychologists are credited as being some of the first to explain how advertising is far more effective when the consumers’ psychology is taken into account.
John B Watson (1878-1958) was an American psychologist who conducted psychological research into advertising amongst other things. He had a controversial career, in part due to his academic work on conditioning children, and also for a scandalous divorce. After being fired from his academic post at Johns Hopkins, he moved to the US advertising agency J. Walter Thompson. It was a time of huge growth in the availability of products and services, and advertisers were keen to use psychology to improve their marketing success.
Watson started off in door-to-door sales as he wanted to become an “honest-to-goodness working advertising man”. Watson concluded that marketing depended not on appealing to rational thought, but appealing to emotions and stimulating desire for the product. In fact Watson told advertisers to stir up the consumer’s emotions: “tell him something that will tie him up with fear, something that will stir up a mild rage, that will call out an affectionate or love response, or strike at a deep psychological or habit need.”
While this might be a psychologically sound way to guarantee an advertising campaign gets noticed, not many advertising agencies nowadays would recommend instilling fear or anger in consumers in an attempt to get them to purchase!
However Watson headed a number of successful advertising campaigns. His high profile Ponds cold cream adverts commonly had 3 specific elements:
they evoked an emotional response
they gave instructions on how to use the product
the adverts had direct testimonials
Testimonials were nothing new in advertising but had fallen out of favour because they had been used extensively by manufactures of ineffective and sometimes dangerous medicines. But Watson’s testimonials for this beauty product were highly effective in persuading consumers to buy. And indeed this trend has continued until today – glossy magazines are littered with beauty product adverts and accompanying celebrity endorsements.
Another effective campaign targeted at women and evoking an emotional response was that for Pebeco toothpaste. Watson used a seductive looking woman and encouraged women to smoke – so long as they used Pebeco toothpaste. This advert had nothing to do with the health benefits of the toothpaste but was all about making the consumer more attractive to the opposite sex.
Watson clearly saw advertising as an opportunity to sway people to buy specific products, whether they had thought about buying them beforehand or not. His vision has led to him being credited with a number of very successful advertising campaigns in the early 1900s.
Walter Dill Scott (1869-1955) was another influential American psychologist in the world of advertising. An advertising executive approached him in the early 1900’s who wanted to make his marketing more effective. In 1903, Scott published his first book in this area: “The Psychology of Advertising in Theory and Practice”. His theory was that evoking emotions, sympathy and sentimentality via adverts could easily influence consumers. Instead of seeing adverts as a source of information, he believed they were primarily for persuasion.
His recommendations to advertising agencies were:
Give direct commands to use the advertised product, such as “Use Hoover vacuum cleaners”
Use return coupons – as this requires the consumer to take action
Use illustrations in adverts which must attract plenty of attention
Place adverts in publications which instil confidence in the consumer
By 1910, Scott’s techniques were commonly used in America and in 1913 he proposed an advertising model, which outlined the various stages that a consumer must be taken through before they will buy a product:
Gain the viewer’s attention
Focus the consumer on the message so that they have positive feelings about the product or service
Make the consumer understand and remember the message
Cause the consumer to desire the product and to take the desired action
Of course, for those of you with a marketing background, you will clearly see that this forms the basis of the contemporary model of marketing, AIDA (Attention, interest, desire and action).
Watson and Scott may have been born more than 100 years ago, but they understood that successful advertising is all about the art of persuasion; how to make a consumer believe that they need a particular product and that their lives will be much better if they purchase it. Nowadays their advice and models still hold true, and advertising agencies all over the world use these psychological insights in every advertising campaign they create.