Berg Chilling Systems – A Customised Website for Improved Conversions

The Background

Berg Chilling Systems Inc., based in Toronto, was founded over 40 years ago and has grown to be a designer and manufacturer of state-of-the-art industrial temperature control equipment in demand by businesses around the world.

The company prides itself on providing innovative-engineered solutions to clients’ needs which improve energy and production efficiency using its proprietary Parametric Engineering Program coupled with an exceptionally experienced team.

The Challenge

When Berg approached New Design Group, they were seeking a complete redesign of their existing website which was looking outdated.

In addition:

• the website had been reworked over the past few years and had evolved to one where it was sometimes difficult for clients to find exactly what they were looking for
• insufficient website visitors were converting – quite simply they were not requesting a quote
• the Request for Quote form was very generic and relied on the customer supplying detailed information rather than prompting them for full details of their requirements
• the website wasn’t ranking well during organic searches

In short the website was falling short of selling the company brand effectively.

Initially New Design Group interviewed the stakeholders to gain a better understand of the website’s objectives and the functionality required. It soon became apparent that Berg wanted more pre-qualified leads that would seamlessly flow to the appropriate sales department, reducing the number of enquiries from people who would never realistically become customers.

Berg also needed a website which was clear about which industries they served and one which provided simple layouts to help clients find the products they needed.

In short the website needed to be streamlined and to move potential clients effortlessly through the sales funnel – from browsing products, comparing products and finally requesting a specific quote.

The Solution

Having completed their research phase, New Design Group were able to create a modernised WordPress website which improved conversions.

1. Search by Industries or by Products

A fundamental improvement to the website was to allow the visitor to search by type of industry or by type of product.  In both instances, the ‘dropdown’ list was designed as a couldn’t-be-clearer grid showing exactly what Berg offers.

2. Interactive Information Function

Equipment images were used in the website where the viewer is able to hover their mouse over circled areas to learn more.  This is a great way to reduce text heavy pages and to encourage visitor interaction with the website – all-in-all a modern flair to a modern website.

3. Creative use of an e-commerce module

To allow clients to create a shortlist of preferred products which they could revisit, and to also request a quote or rental without difficulty, New Design Group took an e-commerce module and modified it creatively.

Standard ‘Buy Now’ – Modified to a ‘Get a Quote/Rate’ function

Whether a client wants a quote for purchasing a chilling system, or a rate for a rental chiller, the website is designed to make things as easy as possible.  The Get a Quote / Get a Rate buttons are clearly shown next to each individual product in place of an e-commerce ‘Buy Now’ function.

4. Pre-qualified leads

Whilst every business wants to hear from prospective customers, a savvy company wants to focus on leads that are seriously interested in purchasing or renting.  In the case of Berg, the purchase or renting of industrial scale chilling equipment is only in the realm of those in the right business and with the right budget.  Berg therefore took the strategic decision to use their website wisely – and to pre-qualify their leads at the form submission stage.

Consequently New Design Group created customised pages for each type of equipment which request specific information from the enquirer – for example for a water cooled chiller, the online quote form prompts for the following information:

• Process fluid type
• Process load
• Power supply
• Cooling fluid supply temperature

Furthermore each form is directed to the specific sales department rather than to a generic info@ type of email which could delay response time.

5. Good Looking

To ensure that the imagery on the new Berg website reflected the high quality of products and services on offer, New Design Group recommended a specific photoshoot.  Berg embraced the idea which resulted in a 2 day photoshoot with an Art Director and photographer. Consequently the new website features high quality images of Berg, its products and its staff.

Additionally pre-existing videos that were on the Berg YouTube Channel were embedded into the website to showcase to viewers the engineering solutions on offer.

6. SEO

However great a website, it won’t bring new custom if it is not found on organic searches. New Design Group built the new website according to Google’s search criteria to ensure it ranks well for specified keywords

The Conclusion

Berg required a modernised website that showcased its products, its exceptional service and ranked well on Google searches.  And importantly it wanted to increase the number of pre-qualified leads submitted by its request a quote or request a rate functionality.

New Design Group achieved all these objectives and created a modern and impressive-looking website that is destined to provide more quality leads to the sales team of Berg.  See the final website here http://www.berg-group.com